
Frequently Asked Questions
How long does delivery take?
How long does delivery take?
We aim to get your order to you as quickly as possible, but the average delivery time is between 5 and 11 days, depending on the product and supplier.
There's an important reason for this: at Toyvee, we deliberately choose a more sustainable approach. Instead of fast shipping with a large ecological footprint, we work with a "made-to-order" and "optimized shipping" system. This means that products are only shipped after you have placed an order. This helps us avoid excess inventory, waste of raw materials, and unnecessary returns.
Furthermore, we often combine shipments to reduce the number of transport movements, which helps lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can offer you unique products at a competitive price.
We greatly appreciate your patience and promise that the wait will be worth it. Once your order has been received, you will receive a tracking number to follow your order.
Are there shipping costs?
Are there shipping costs?
No, we always offer free shipping on all your orders!
How do returns work?
How do returns work?
You have a 14-day statutory cooling-off period, and in addition, we offer a 30-day return period. Please contact us via the contact form, and we will guide you through the process.
Which payment methods do you accept?
Which payment methods do you accept?
You can pay with iDeal, credit card, PayPal and more. All our payment methods are safe and reliable.
Can I track my order?
Can I track my order?
Yes, once your order has been shipped, you will receive a track & trace code to follow your parcel.